Start Time: 11.11.15: 09:54 PST
Stop Time: 11:11:15: 10:07 PST
Update: During a routine maintenance update to our backend infrastructure there were parameters left over in our configuration management tool that were not properly cleaned up. Following the maintenance a low risk operating system patch was implemented causing the configuration management tool to pick up the leftover parameters which in turn impacted the production backend infrastructure. The operations staff was notified immediately and we resolved the situation with 11 minutes of downtime and an additional 2 minutes of degraded service.
Remediation: Moving forward, run books have been modified to enforce the clean up phases of maintenances and additional training for our operations staff.
We apologize for the interruption in service, and thank you for your patience during that time.
Recurly Operations and Support Staff