Database Issues
Incident Report for Recurly
Resolved
This incident has been resolved.
Posted 9 days ago. Mar 16, 2017 - 08:30 PDT
Update
Response times have returned to normal. We will continue monitoring health.
Posted 9 days ago. Mar 16, 2017 - 07:47 PDT
Update
We are continuing to investigate reports of increased latency impacting a small number of customers.
Posted 9 days ago. Mar 16, 2017 - 07:27 PDT
Monitoring
We have identified issue and are currently monitoring the issue. Updates will be posted as they are available.
Posted 10 days ago. Mar 16, 2017 - 01:38 PDT
Investigating
We are investigating a database issue. The API and Application are unavailable during this time. All recurring jobs are queued and will be retried. We will provide further updates as available.
Posted 10 days ago. Mar 16, 2017 - 01:31 PDT