All Systems Operational
Admin   Operational
API   Operational
Third-party Integrations   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Uptime
Fetching
Past Incidents
Sep 22, 2018

No incidents reported today.

Sep 21, 2018

No incidents reported.

Sep 20, 2018
Resolved - This incident has been resolved.
Sep 20, 10:10 PDT
Monitoring - Search is operational. We will continue to monitor.
Sep 20, 09:41 PDT
Identified - Recurly has identified degraded search performance in Recurly Admin Console and are working to resolve. The API and Recurly.JS continue to be fully operational.
Sep 20, 09:31 PDT
Sep 19, 2018
Resolved - This incident has been resolved.
Sep 19, 09:02 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 08:33 PDT
Investigating - We are investigating issues with slowness and unavailability of some pages within the admin console.
Sep 19, 08:27 PDT
Sep 18, 2018
Resolved - This incident has been resolved.
Sep 18, 17:07 PDT
Monitoring - We have resolved the issue impacting our Admin Console. We are continuing to closely monitor our systems.
Sep 18, 16:37 PDT
Update - We continue to apply changes to the search infrastructure powering the Recurly Admin Console. During this time performance may be degraded and updates may take longer to be visible in the UI. The API and Recurly.JS continue to be fully operational. We will post further status updates as additional information becomes available.
Sep 18, 14:42 PDT
Update - We continue to apply changes to the search infrastructure powering the Recurly Admin Console. During this time performance may be degraded and updates may take longer to be visible in the UI. The API and Recurly.JS continue to be fully operational
Sep 18, 14:02 PDT
Update - Recurly is continuing to apply changes to the search infrastructure powering the Recurly Admin Console. During this time performance may be degraded and updates may take longer to be visible in the UI. The API and Recurly.js continue to be fully operational.
Sep 18, 12:56 PDT
Update - Recurly is applying changes to the search infrastructure that powers the Recurly Admin Console in order to resolve the ongoing performance issues. During this time, the performance of the Admin Console will continue to be degraded. The API and Recurly.JS continue to be fully operational.
Sep 18, 12:16 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 18, 11:08 PDT
Investigating - Recurly is investigating issues impacting the performance of the Admin Console. The API and Recurly.JS continue to function normally.
Sep 18, 10:52 PDT
Completed - The scheduled maintenance has been completed.
Sep 18, 06:49 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:30 PDT
Scheduled - We are performing a scheduled maintenance to update our caching infrastructure. We anticipate this maintenance window will take 30 minutes or less to perform. During this maintenance some merchants may be logged out and some one-time transactions may need to be retried. An update will be posted once the maintenance is complete.
Sep 8, 11:20 PDT
Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018
Resolved - Avalara has reported that they have resolved their performance issue and Recurly has verified through our monitoring. Customers should be experiencing normal performance. More details are available at https://status.avalara.com/incidents/zmnkc7v6pgjp.
Sep 12, 07:13 PDT
Identified - Recurly is monitoring an issue with the performance of tax calculations performed through the Avalara AvaTax platform. Customers may experience slower response times for API calls that involve tax calculations. More details are available at https://status.avalara.com/incidents/zmnkc7v6pgjp.
Sep 12, 07:02 PDT
Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018
Resolved - This is now resolved.
Sep 9, 14:12 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 14:00 PDT
Investigating - Recurly is investigating issues impacting Recurly JS and the Admin UI. Calls to the API and Renewals continue to operate normally.
Sep 9, 13:46 PDT
Sep 8, 2018

No incidents reported.