All Systems Operational
Admin Operational
API Operational
Third-party Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Uptime
Fetching
Past Incidents
Feb 21, 2019
Resolved - This incident has been resolved.
Feb 21, 16:20 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 12:16 PST
Identified - We are observing occasional failures in returning search results as search fully recovers.
Feb 21, 10:02 PST
Monitoring - We have restored search functionality within the Admin Console and continue to monitor all systems closely.
Feb 21, 09:56 PST
Identified - We have identified the issue impacting the availability of search results in the Admin Console and are actively working towards resolution.
Feb 21, 09:44 PST
Investigating - We are experiencing an issue related to loading the Recurly Admin Console. This does not impact payment processing or the API.
Feb 21, 08:58 PST
Feb 20, 2019

No incidents reported.

Feb 19, 2019
Resolved - This Incident has been resolved.
Feb 19, 18:34 PST
Monitoring - Our partner, Avalara, is reporting degraded service performance when calculating taxes with the AvaTax platform issues. Please check our documentation for how this may impact you. https://docs.recurly.com/docs/tax#section-avalara-downtime
You may also monitor Avalara status here: https://status.avalara.com/
Feb 19, 17:02 PST
Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019
Resolved - This incident has been resolved.
Feb 11, 11:55 PST
Investigating - We are exploring an issue with some Analytics reports not being up to date.
Feb 11, 07:06 PST
Feb 10, 2019
Resolved - We have identified the source of API latency and have applied changes to resolve the issues. We will continue to monitor all systems closely.
Feb 10, 12:58 PST
Update - We have taken mitigating actions to improve API latency and continue to work towards full resolution.
Feb 10, 10:20 PST
Investigating - We are investigating latency in the Recurly API and Admin Console.
Feb 10, 08:56 PST
Feb 9, 2019
Resolved - This incident has been resolved.
Feb 9, 20:03 PST
Update - We continue to closely monitor our systems and have observed normal performance metrics. We plan to continue to further monitor our performance metrics before considering this issue resolved.
Feb 9, 15:33 PST
Update - We continue to closely monitor all systems.
Feb 9, 10:56 PST
Monitoring - We have resolved the issue and are closely monitoring all systems.
Feb 9, 09:33 PST
Investigating - We are investigating latency from the API.
Feb 9, 09:20 PST
Feb 8, 2019

No incidents reported.

Feb 7, 2019
Completed - The scheduled maintenance has been completed.
Feb 7, 06:52 PST
Update - Automated and Ad Hoc Exports are now up to date. The analytics dashboards continue to be delayed and we are working to bring them current.
Feb 6, 09:53 PST
Update - Due to database replication issues in today's Maintenance, Automated Exports and ad hoc Exports may not be up to date. We are continuing the work to resolve this and will update the Maintenance Status when data is current again.
Feb 5, 20:36 PST
Update - Due to database replication issues in today's Maintenance, Automated Exports and ad hoc Exports may not be up to date. We are on track to resolve this tonight and will update the Maintenance Status when data is current again.
Feb 5, 13:01 PST
Update - While our maintenance continues, some exports may be out-of-date. We recommend waiting to pull data until maintenance is complete.
Feb 5, 12:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 09:08 PST
Scheduled - We are performing unscheduled maintenance to update key services within the Recurly infrastructure. Brief periods of elevated 500 errors may occur during this time.
Feb 5, 09:07 PST