TSYS Processing Delays
Investigating - We are currently experiencing an issue with processing payments through the Recurly/TSYS gateway. We have paused TSYS recurring transactions and these will resume when the issue is resolved.
Aug 18, 11:57 PDT
Admin Operational
API Operational
Third-party Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Aug 23, 05:00-08:00 PDT
The Network Engineering team at Recurly will be performing maintenance on our production BGP border routers. During this work, we expect to see several small windows of degraded network service and sub-optimal routing while the internet reconverges on the Recurly BGP announcements.
Posted on Aug 9, 13:03 PDT
Scheduled Maintenance Aug 24, 05:00-08:00 PDT
The Network Engineering team at Recurly will be performing maintenance on our production BGP border routers. During this work, we expect to see several small windows of degraded network service and sub-optimal routing while the internet reconverges on the Recurly BGP announcements.
Posted on Aug 9, 13:08 PDT
System Metrics Month Week Day
Uptime
Fetching
Past Incidents
Aug 17, 2017

No incidents reported.

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 05:00 PDT
Scheduled - The Network Engineering team at Recurly will be performing maintenance on our production firewalls. During this work, no service interruption is expected.
Aug 8, 15:43 PDT
Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017
Recurring Transactions Issue
Resolved - Incident Resolved
Aug 11, 14:42 PDT
Monitoring - Recurring queues have been unpaused and are now current. We are continuing to monitor all systems.
Aug 11, 12:17 PDT
Investigating - We are currently investigating an issue impacting recurring transactions. Recurring transactions are currently being held as we investigate and will be resumed as soon as more details are available. The next update will be in 30 minutes.
Aug 11, 11:45 PDT
Unscheduled Maintenance
Completed - Maintenance Completed
Aug 11, 14:42 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 14:31 PDT
Scheduled - We are performing an unscheduled maintenance to update key services within the Recurly infrastructure. No impact is expected to production services throughout the maintenance. An update will be posted once the maintenance is complete.
Aug 11, 14:23 PDT
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 11, 08:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 06:01 PDT
Scheduled - We will be performing routine maintenance to update key services within the Recurly infrastructure. No impact is expected to production services throughout the maintenance. An update will be posted once the maintenance is complete.
Aug 8, 15:56 PDT
Aug 10, 2017
Recurly / TSYS Issue
Resolved - The issue with TSYS processing has been resolved and all recurring transactions are now current.
Aug 10, 15:52 PDT
Update - We continue to monitor issues that TSYS is experiencing in processing certain card types. TSYS recurring transactions remain paused and will continue to queue until TSYS issues have been resolved.
Aug 10, 14:24 PDT
Identified - We have confirmed that TSYS is experiencing some issues with certain card types. We have paused TSYS recurring transactions and these will resume when the issue is resolved. Further updates to come shortly.
Aug 10, 13:32 PDT
Investigating - We are currently investigating an issue with processing payments with the Recurly/TSYS gateway. More updates to follow shortly.
Aug 10, 13:13 PDT
Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.

Aug 4, 2017

No incidents reported.

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