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Past Incidents
Oct 23, 2018
Resolved - This incident has been resolved.
Oct 23, 12:58 PDT
Update - Cloudflare believes they have identified the faulty equipment, and are currently routing traffic around the affected routing. Connectivity issues should resolve shortly.
Oct 23, 11:59 PDT
Identified - A small percentage of traffic is experiencing intermittent connectivity issues due to a suspected issue with Cloudflare’s POP in Denver, CO. We are working with their teams to alleviate the issue.
Oct 23, 10:03 PDT
Oct 22, 2018

No incidents reported.

Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018
Resolved - This incident has been resolved.
Oct 18, 08:48 PDT
Monitoring - Our Live Chat integration has released a fix and we are monitoring the results.
Oct 18, 08:36 PDT
Identified - We are experiencing issues with our Live Chat integration. Technical Support via Live Chat is temporarily unavailable. Please email support@recurly.com for any questions.
Oct 18, 08:19 PDT
Oct 17, 2018
Resolved - This incident has been resolved.
Oct 17, 13:58 PDT
Identified - We have identified an issue impacting the availability of Admin Console search. The API and Recurly.js are not impacted.
Oct 17, 13:48 PDT
Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018
Resolved - This incident has been resolved.
Oct 12, 17:10 PDT
Monitoring - We have identified the root cause behind the webhook delays and have applied a fix. At this time all webhook deliveries are current. We continue to monitor the situation closely.
Oct 12, 16:44 PDT
Identified - The issue has been identified.
Oct 12, 16:23 PDT
Update - We continue to investigate the root cause of webhook delays and are working on mitigation options. API and Admin Console functionality continue to be unaffected.
Oct 12, 15:59 PDT
Update - We are still investigating delays in the sending of webhooks. API and Admin Console functionality are not affected.
Oct 12, 15:12 PDT
Investigating - We are investigating delays in the sending of webhooks. API and Admin Console functionality are not affected.
Oct 12, 14:21 PDT
Resolved - This incident has been resolved.
Oct 12, 13:39 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 12, 13:30 PDT
Investigating - We are investigating delays in the sending of webhooks. API and Admin Console functionality are not affected.
Oct 12, 13:00 PDT
Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.