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Past Incidents
Oct 23, 2018
Intermittent Connectivity Issues
Resolved - This incident has been resolved.
Oct 23, 12:58 PDT
Update - Cloudflare believes they have identified the faulty equipment, and are currently routing traffic around the affected routing. Connectivity issues should resolve shortly.
Oct 23, 11:59 PDT
Identified - A small percentage of traffic is experiencing intermittent connectivity issues due to a suspected issue with Cloudflare’s POP in Denver, CO. We are working with their teams to alleviate the issue.
Oct 23, 10:03 PDT
Oct 22, 2018

No incidents reported.

Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018
Live Chat Issue
Resolved - This incident has been resolved.
Oct 18, 08:48 PDT
Monitoring - Our Live Chat integration has released a fix and we are monitoring the results.
Oct 18, 08:36 PDT
Identified - We are experiencing issues with our Live Chat integration. Technical Support via Live Chat is temporarily unavailable. Please email support@recurly.com for any questions.
Oct 18, 08:19 PDT
Oct 17, 2018
Admin Console Search Issue
Resolved - This incident has been resolved.
Oct 17, 13:58 PDT
Identified - We have identified an issue impacting the availability of Admin Console search. The API and Recurly.js are not impacted.
Oct 17, 13:48 PDT
Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018
Webhooks Delays
Resolved - This incident has been resolved.
Oct 12, 17:10 PDT
Monitoring - We have identified the root cause behind the webhook delays and have applied a fix. At this time all webhook deliveries are current. We continue to monitor the situation closely.
Oct 12, 16:44 PDT
Identified - The issue has been identified.
Oct 12, 16:23 PDT
Update - We continue to investigate the root cause of webhook delays and are working on mitigation options. API and Admin Console functionality continue to be unaffected.
Oct 12, 15:59 PDT
Update - We are still investigating delays in the sending of webhooks. API and Admin Console functionality are not affected.
Oct 12, 15:12 PDT
Investigating - We are investigating delays in the sending of webhooks. API and Admin Console functionality are not affected.
Oct 12, 14:21 PDT
Webhook Delays
Resolved - This incident has been resolved.
Oct 12, 13:39 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 12, 13:30 PDT
Investigating - We are investigating delays in the sending of webhooks. API and Admin Console functionality are not affected.
Oct 12, 13:00 PDT
Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

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