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Third-party Integrations Operational
Operational
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Maintenance
Scheduled Maintenance
Scheduled Maintenance Aug 21, 23:00 - Aug 22, 00:00 PDT
Recurly is performing maintenance on our payments infrastructure. As part of this maintenance transaction processing will begin to use additional IP addresses as documented in https://docs.recurly.com/docs/ip-whitelisting. In order to ensure that there is no disruption to your service please ensure you have taken appropriate steps to update these IP addresses with your gateway if you have not already done so.
Posted on Aug 14, 17:04 PDT
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Past Incidents
Aug 18, 2019

No incidents reported today.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Resolved - We have verified our fix to address transaction errors for Payeezy. Recurring transactions have been un-paused and we are seeing transactions processing successfully. No other payment gateways were impacted during this incident.
Aug 15, 09:52 PDT
Monitoring - We have deployed a fix to address transaction errors for Payeezy. We are monitoring. Recurring transactions remain paused. No other payment gateways were impacted during this incident.
Aug 15, 09:39 PDT
Identified - We are working on implementing a fix to address transaction errors for Payeezy. Recurring transactions remain paused for Payeezy; no other gateways are impacted.
Aug 15, 08:40 PDT
Investigating - We are seeing elevated Payeezy declines. We are investigating. Recurring transactions have been paused for Payeezy; no other gateways are impacted.
Aug 15, 07:50 PDT
Aug 14, 2019

No incidents reported.

Aug 13, 2019
Resolved - This incident has been resolved.
Aug 13, 04:14 PDT
Update - The analytics UI has now recovered. Automated Exports are running and will be available shortly.
Aug 13, 03:55 PDT
Identified - We are looking into an issue causing the Analytics and Automated Exports to delay in loading.
Aug 13, 00:00 PDT
Aug 12, 2019
Resolved - This incident has been resolved.
Aug 12, 08:39 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 07:15 PDT
Identified - Exports from the Recurly admin console are taking longer than expected to download. We have identified the issue and are working on a fix.
Aug 12, 04:57 PDT
Aug 11, 2019

No incidents reported.

Aug 10, 2019
Resolved - The fix has been implemented and confirmed.
Aug 10, 09:32 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 10, 09:03 PDT
Investigating - We have identified an issue processing with Bambora gateway. We'll update status when we have additional information.
Aug 10, 09:02 PDT
Aug 9, 2019
Resolved - Emails that were delayed have now been sent.
Aug 9, 18:16 PDT
Monitoring - We have implemented a fix for delayed emails. Our team is monitoring.
Aug 9, 14:15 PDT
Investigating - We are investigating reports of email delays.
Aug 9, 13:40 PDT
Completed - The scheduled maintenance has been completed.
Aug 9, 06:35 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 9, 06:34 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 9, 06:33 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 21:01 PDT
Scheduled - This is a continuation of the August 7th maintenance. During this maintenance window Recurly will be performing upgrades across our platform. Customers may be required to log back into the Recurly platform. Elevated rates of HTTP 5XX errors may occur during brief windows in the maintenance; submissions can be retried.
Aug 8, 12:32 PDT
Aug 8, 2019
Completed - The scheduled maintenance has been completed.
Aug 8, 07:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 23:01 PDT
Scheduled - During this maintenance window Recurly will be performing upgrades across our platform. Customers may be required to log back into the Recurly platform. Elevated rates of HTTP 5XX errors may occur during brief windows in the maintenance; submissions can be retried.
Jul 23, 16:18 PDT
Aug 7, 2019
Resolved - This incident has been resolved.
Aug 7, 09:24 PDT
Monitoring - Email queues are now catching up and we are monitoring for ongoing deliverability success.
Aug 7, 08:34 PDT
Identified - The issue has been identified.
Aug 7, 07:17 PDT
Investigating - We are investigating a delay in email deliverability.
Aug 7, 07:06 PDT
Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.

Aug 4, 2019

No incidents reported.