At 2:33 pm Pacific we experienced higher levels of latency across the Recurly application and API. Levels resumed to normal at 3:09 pm Pacific and all services are functioning normally. Thank you for your patience.
At 3:16 am Pacific our data center provider experienced a brief issue with network connectivity. During this time the Recurly application and API were unavailable as was the hosted version of Recurly.js. at 3:25 am Pacific all services returned to normal.
We are currently working with our data center provider to understand the root cause of the network disruption.
We had a brief issue with one of our databases this morning from 7:04 - 7:07 am Pacific. The API and Application were unavailable during this time. All recurring jobs were queued and retried. Please contact [email protected] with any additional questions.
There was a brief issue with our search functionality earlier, search results were unavailable for approximately 20 minutes starting at 11:54 am Pacific. All services have been restored. Please contact [email protected] with any additional questions
Tonight's work is completed. Issues with internal server errors or 500 on search pages experienced during the day are now resolved along with push notification delays. If you have any questions please contact [email protected]