February 2017

Slow Response Times
This incident has been resolved.
Feb 15, 07:38-09:54 PST
Intermittent Access
On 2017-02-02, Recurly noticed intermittent access issues to our application. This issue started at 12:42pm PST and was resolved by 12:53pm PST.
Feb 2, 16:56 PST

January 2017

Avalara disruption
This incident has been resolved.
Jan 27, 13:51-14:58 PST
[Scheduled] Infrastructure Maintenance
The scheduled maintenance has been completed.
Jan 19, 04:00-05:21 PST
[Scheduled] [Scheduled] Infrastructure Maintenance
The scheduled maintenance has been completed.
Jan 12, 06:00-08:25 PST
Intermittent Connection Issues
This issue has been resolved.
Jan 7, 11:46-15:58 PST

December 2016

[Scheduled] Infrastructure Maintenance
The maintenance has been completed.
Dec 21, 06:00-08:24 PST
Email Deliverability Delays
Email delivery has been restored for all recipient domains.
Dec 9, 07:56 - Dec 14, 06:37 PST
Connectivity Issue
This issue has been resolved.
Dec 10, 23:26 - Dec 11, 00:21 PST
Network Issue
Our engineers have identified and resolved the issue. All services have been restored.
Dec 10, 09:02-10:27 PST
Intermittent Connectivity Issues
This incident has been resolved.
Dec 1, 15:01 - Dec 2, 09:21 PST
Webhooks Service Delay
This incident has been resolved.
Dec 1, 19:50 - Dec 2, 04:58 PST

November 2016

[Scheduled] Infrastructure Maintenance
The scheduled maintenance has been completed.
Nov 30, 06:00-06:36 PST
Issues with tax-related API calls
Issues with tax-related API calls are resolved.
Nov 21, 19:33-20:24 PST
Increased Response Times
All systems are operational now. Please contact [email protected] if you have any questions.
Nov 17, 12:28-13:06 PST
[Scheduled] Scheduled Maintenance
Maintenance is complete!
Nov 16, 06:00-07:52 PST
Increased API response times.
All systems operational.
Nov 10, 01:59-02:16 PST
[Scheduled] Infrastructure Maintenance
Scheduled maintenance has completed.
Nov 9, 06:01-08:58 PST
[Scheduled] Scheduled Maintenance
Maintenance postponed.
Nov 8, 06:00-06:09 PST
Unauthorized Access Errors
This incident has been resolved.
Nov 4, 07:10-07:44 PST
Network Latency
This incident has been resolved.
Nov 3, 22:43-23:55 PST
API response times
All issues have been resolved. Please contact [email protected] if you have any questions.
Nov 1, 21:57-23:09 PST
[Scheduled] Infrastructure Maintenance
Maintenance complete!
Nov 1, 06:01-07:21 PST

October 2016

[Scheduled] Scheduled Maintenance
Maintenance complete!
Oct 28, 06:00-08:10 PST
[Scheduled] Scheduled Maintenance
Maintenance complete!
Oct 27, 05:00-08:09 PST
[Scheduled] Infrastructure Maintenance
Maintenance completed!
Oct 26, 05:00-06:55 PST
DYN DNS issues affecting some third-party services
DYN has reported today's issues as resolved. Please see https://www.dynstatus.com/ for more details.
Oct 21, 10:47-16:16 PST
[Scheduled] Scheduled Maintenance
Maintenance is completed.
Oct 20, 06:01-06:50 PST

September 2016

Latency Issues
Service has been restored. A application patch was deployed to address the issue and production service has been fully restored. Recurly will continue to monitor the situation.
Sep 30, 15:09-17:29 PST
[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Sep 29, 04:01-05:39 PST
[Scheduled] Infrastructure Upgrade
The scheduled maintenance has been completed.
Sep 15, 05:00-06:00 PST
Delays with webhooks, emails and exports
Resolved and all services are back to normal. Please contact [email protected] if you have any questions.
Sep 14, 08:14-08:22 PST

August 2016

[Scheduled] Emergency Maintenance Planned
Scheduled maintenance is now completed.
Aug 30, 22:01 - Aug 31, 03:56 PST
Braintree Gateway Connection Issues
This incident has been resolved.
Aug 30, 03:38-06:18 PST
[Scheduled] Updating Hardware
The scheduled maintenance has been completed.
Aug 29, 20:39 PST
We are investigating intermittent connection issues.
We have resolved the connection issues.
Aug 25, 19:08-19:48 PST
Intermittent Connection Issues
We have resolved the intermittent connection issues. You can access status updates at status.recurly.com
Aug 24, 05:40-05:58 PST
Investigating Issues Accessing Recurly
Issue resolved. Thank you for your patience!
Aug 15, 06:14-06:44 PST

July 2016

Emergency Maintenance, 05:00-06:00 PDT 7/27/16
Maintenance has completed.
Jul 26, 15:53 - Jul 27, 06:13 PST
Degraded Service
Degraded performance has been resolved. Please contact [email protected] if you continue to experience any issues.
Jul 23, 12:56-13:09 PST

June 2016

No incidents reported for this month.

May 2016

[Scheduled] System Maintenance
The scheduled maintenance has been completed.
May 25, 22:00 - May 26, 02:30 PST
Investigating Network Issue
This incident has been resolved.
May 12, 02:25-13:25 PST
Transit Outage
Issues have been resolved. Please contact [email protected] with any questions.
May 10, 05:27-07:16 PST

April 2016

Recurly Data
It has been identified that between 03/31/16 1pm PT and 04/01/16 9am PT, Recurly Exports, Reports, and Dashboard were missing some data from transactions run after 1pm PT. The issue has been resolved.
Apr 1, 11:36 PST

March 2016

[Scheduled] Emergency Network Maintenance
The scheduled maintenance has been completed.
Mar 10, 08:31 PST
Increased latency
At 2:33 pm Pacific we experienced higher levels of latency across the Recurly application and API.  Levels resumed to normal at 3:09 pm Pacific and all services are functioning normally.  Thank you for your patience.
Mar 3, 16:09 PST

February 2016

Network Connectivity Issue
At 3:16 am Pacific our data center provider experienced a brief issue with network connectivity. During this time the Recurly application and API were unavailable as was the hosted version of Recurly.js. at 3:25 am Pacific all services returned to normal.   We are currently working with our data center provider to understand the root cause of the network disruption.
Feb 25, 04:09 PST
[Scheduled] Datacenter Network Maintenance
The scheduled maintenance has been completed.
Feb 18, 20:00 - Feb 19, 01:00 PST
App Not Loading
This incident has been resolved.
Feb 18, 05:43-05:47 PST
Search Result Delays
This incident has been resolved.
Feb 3, 06:11-08:54 PST

January 2016

No incidents reported for this month.

December 2015

Search Delays
Our search service is functioning normally.
Dec 9, 12:49-16:11 PST
Slow Search Results
Our search service is operating normally.
Dec 7, 09:17-11:11 PST

November 2015

Recurly Application Unavailable
This morning's issue is resolved. The export and reporting services are slightly behind and should be caught up shortly.
Nov 11, 09:58-15:39 PST
Brief Maintenance
The maintenance is now complete.
Nov 10, 06:02-08:20 PST

October 2015

Login Errors
This incident has been resolved.
Oct 7, 00:11-00:50 PST

September 2015

Database Issue
We had a brief issue with one of our databases this morning from 7:04 - 7:07 am Pacific. The API and Application were unavailable during this time. All recurring jobs were queued and retried. Please contact [email protected] with any additional questions.
Sep 16, 09:47 PST
Asset serving issue
At 2:24 am Pacific we experienced an issue with one of our servers that prevent some assets from being served. This caused CSS, Images, Javascript and some portions of recurly.js to be unavailable until the issue was resolved at 3:57 am Pacific. We're investigating the root cause of the issue at this time.
Sep 4, 07:42 PST

August 2015

Brief Search Issues
There was a brief issue with our search functionality earlier, search results were unavailable for approximately 20 minutes starting at 11:54 am Pacific. All services have been restored. Please contact [email protected] with any additional questions
Aug 23, 21:19 PST

July 2015

No incidents reported for this month.

June 2015

VAT Number Validation Issues
The connection with our 3rd party VAT validation service has been restored. All recurring invoices that were queued will now be processed.
Jun 16, 08:20-09:52 PST
Internet connectivity issues
This issue is now resolved, all services are operating normally.
Jun 4, 11:21-11:46 PST
Delayed Webhooks
This incident has been resolved.
Jun 2, 06:11-09:24 PST

May 2015

[Scheduled] Avalara Maintenance
The scheduled maintenance has been completed.
May 28, 05:41 PST

April 2015

Search issue in Admin Console
Resolved!
Apr 24, 08:41-08:44 PST
Delayed indexing and search performance
All records should now be searchable.
Apr 10, 10:42-16:55 PST

March 2015

Webhook delay and tax service unavailable
All pending push notifications have now been sent.
Mar 20, 10:23-18:47 PST

February 2015

Export and Report issues
This incident has been resolved.
Feb 19, 13:27-14:19 PST
[Scheduled] Planned Maintenance
Maintenance is now complete!
Feb 3, 21:00-23:55 PST

January 2015

Delay in email delivery
All queued emails were resent.
Jan 16, 08:02-11:37 PST
[Scheduled] Application Restart
This work is now complete
Jan 15, 18:00-18:26 PST
[Scheduled] Follow Up Maintenance to Secondary Services
Tonight's work is completed. Issues with internal server errors or 500 on search pages experienced during the day are now resolved along with push notification delays. If you have any questions please contact [email protected]
Jan 14, 18:35-20:43 PST
[Scheduled] Datacenter Maintenance Night 2
Tonight's work is now complete. If you have any issues please contact [email protected] and we will help resolve them.
Jan 14, 03:01-04:51 PST
Network Issues
The networking issues are now resolved. Please contact [email protected] if you have any issues.
Jan 13, 13:04-14:19 PST
[Scheduled] Datacenter Maintenance
This work is complete
Jan 12, 18:00 - Jan 13, 01:21 PST
Issues with push notifications
All pending push notifications have been sent
Jan 12, 15:45-16:10 PST
Issues with our service
All systems are operational. We will provide a post mortem when more information is available.
Jan 5, 11:09-11:46 PST

December 2014

[Scheduled] Maintenance to Invoice Number Generation Service
Maintenance Complete
Dec 10, 21:00-22:12 PST

November 2014

No incidents reported for this month.

October 2014

PayPal Reference Transactions Connection Issues
Connection issues with PayPal have been resolved. Any recurring transactions will be retried.
Oct 15, 09:14-09:43 PST
[Scheduled] Scheduled Maintenance
This work is now complete
Oct 14, 18:00-18:03 PST
Data Center Connectivity Issues
Our data center has resolved their issues.
Oct 14, 10:11-11:01 PST
Authorize.net Outage
Authorize.net seems to be processing normally again.
Oct 8, 15:34-15:57 PST

September 2014

[Scheduled] Planned Maintenance
This work complete
Sep 26, 17:00-17:05 PST
Performance Issues
9/15/14 1:32 pm PDT - 9/15/14 1:42 pm PDT We experienced increase load during this time. The application may have been unavailable, but all background jobs were paused.
Sep 15
Connectivity issues
9/15/14 11:20 pm PDT - 9/16/14 - 2:20 am PDT Our datacenter experienced network routing issues during this time. Some connections may have timed out. This issue is now resolved
Sep 15
Network Issues
This incident has been resolved.
Sep 7, 20:07 - Sep 8, 05:53 PST

August 2014

Issues logging in or access data
This incident has been resolved.
Aug 28, 13:29-13:29 PST
Planned Database Maintenance
This incident has been resolved.
Aug 5, 08:02-11:34 PST
Issues with PayPal Business Transactions
This incident has been resolved.
Aug 1, 11:54-12:36 PST

July 2014

Database Issues
This incident has been resolved.
Jul 25, 11:47-17:25 PST
Currently experiencing increased database load.
This incident has been resolved.
Jul 23, 12:09-17:25 PST
Internet connectivity issues
This incident has been resolved.
Jul 17, 12:56-11:44 PST

June 2014

Planned Maintenance
This incident has been resolved.
Jun 30, 07:22-12:54 PST
Database Maintenance
This incident has been resolved.
Jun 24, 12:08-15:54 PST
Processing Delay
This incident has been resolved.
Jun 21, 11:00-11:54 PST

May 2014

No incidents reported for this month.

April 2014

Planned Maintenance
This incident has been resolved.
Apr 24, 21:50-22:04 PST
Upgrading search
This incident has been resolved.
Apr 10, 23:00 - Apr 11, 00:30 PST
System Maintenance
This incident has been resolved.
Apr 7, 15:29-15:30 PST
Intermittent Processing Issues (Recurly Gateway Only)
This incident has been resolved.
Apr 2, 15:42 - Apr 3, 11:27 PST

March 2014

Accounts page issues
This incident has been resolved.
Mar 28, 12:10-12:34 PST
Search
This incident has been resolved.
Feb 26, 10:11 - Mar 24, 15:27 PST
Increased Search issues
This incident has been resolved.
Mar 10, 12:12-13:00 PST

February 2014

Export Issues
This incident has been resolved.
Feb 24, 08:00-15:00 PST
Planned Maintenance
This incident has been resolved.
Feb 4, 08:18 - Feb 19, 08:19 PST
Brief Downtime
This incident has been resolved.
Feb 19, 06:13-06:19 PST

January 2014

Server Maintenance
This incident has been resolved.
Jan 21, 14:45-15:17 PST
Secure Device Maintenance
This incident has been resolved.
Jan 7, 13:20-14:58 PST
Packet Loss
This incident has been resolved.
Jan 2, 23:56 - Jan 3, 01:37 PST

December 2013

Heavy API traffic
This incident has been resolved.
Dec 4, 22:46 - Dec 5, 06:57 PST

November 2013

No incidents reported for this month.

October 2013

No incidents reported for this month.

September 2013

Connectivity Issues at Data Center
This incident has been resolved.
Sep 26, 05:31-05:59 PST
Scheduled Maintenance
This incident has been resolved.
Sep 5, 14:17-14:43 PST
Scheduled Maintenance
This incident has been resolved.
Sep 4, 08:06 - Sep 5, 02:17 PST
Recurly App errors
This incident has been resolved.
Sep 4, 05:11-05:54 PST

August 2013

Recurly App unavailable
This incident has been resolved.
Aug 16, 02:17-02:36 PST
CSV Exports temporarily disabled
This incident has been resolved.
Aug 7, 02:45-02:45 PST

July 2013

No incidents reported for this month.

June 2013

Transient Site Errors
This incident has been resolved.
Jun 30, 23:33-23:33 PST
Co-location Power Event
This incident has been resolved.
Jun 29, 04:24-05:43 PST
Recurly Admin issues
This incident has been resolved.
Jun 24, 05:53-06:15 PST
Scheduled Maintenance
This incident has been resolved.
Jun 3, 06:43-06:43 PST